Our Commitment to Privacy
Aurinzo is built for salon owners, beauty parlours, spa businesses, staff members, and visitors who interact with our website and platform. This Privacy Policy explains how we collect, use, protect, share, and retain information when you use Aurinzo, contact us, create an account, or manage salon operations through our services.
Scope of This Policy
This policy applies to the Aurinzo website, public pages, account registration, dashboard, support communication, and related salon management features. Salon owners are responsible for the customer and staff information they enter into Aurinzo and for using that information in a lawful and respectful manner.
Information We Handle
- Account details such as name, email address, mobile number, password-protected login details, and role.
- Business details such as salon name, address, services, pricing, staff information, working hours, and operational settings.
- Salon customer details entered by account owners or authorized staff, such as customer name, phone number, appointments, service history, invoices, payments, notes, and feedback.
- Usage and technical information such as device type, browser, pages visited, login activity, feature usage, IP address, and basic diagnostic data.
- Subscription, billing, payment status, and support communication needed to operate and improve Aurinzo.
How We Use Information
- Create and manage user accounts, business profiles, staff access, and subscriptions.
- Provide salon management features including bookings, queue, services, customers, invoices, payments, reports, and WhatsApp-related workflows.
- Send service messages such as booking confirmations, reminders, invoices, payment updates, feedback requests, support replies, and important account notices.
- Improve reliability, security, product performance, customer support, and user experience.
- Prevent misuse, investigate suspicious activity, enforce our terms, and comply with applicable legal obligations.
Cookies and Website Usage
We may use cookies and similar technologies to keep the website working, remember preferences, understand page performance, improve navigation, and protect accounts. You can control cookies through your browser settings, but disabling some cookies may affect website or login functionality.
WhatsApp and Customer Communication
If a salon uses Aurinzo for WhatsApp-related workflows, customer contact details and message-related information may be processed to send confirmations, reminders, invoices, payment updates, feedback requests, and other service communications requested by the salon. Salons should ensure they have the required permission or lawful basis to contact their customers.
When We Share Information
We do not sell personal information. We share information only where needed to provide, secure, support, or comply with obligations related to Aurinzo, including with:
- Payment providers for payment processing and subscription-related transactions.
- Messaging and communication providers for WhatsApp, email, or transactional notifications.
- Hosting, analytics, storage, and technical service providers that help us run Aurinzo securely.
- Legal, regulatory, or government authorities when required by applicable law or valid legal process.
Security
We use reasonable technical and organizational safeguards such as access controls, secure authentication practices, password protection, and restricted access to help protect information. No online service can guarantee absolute security, but we work to reduce risk and protect salon, staff, and customer data.
Data Retention
We retain information for as long as needed to provide Aurinzo, maintain business records, support customers, comply with legal or tax obligations, resolve disputes, prevent misuse, and maintain backups. When information is no longer required, we may delete, anonymize, or securely archive it.
Your Choices and Requests
Account owners may request access, correction, export, restriction, or deletion of personal information, subject to account verification, legal requirements, contractual obligations, and operational limitations. If you are a salon customer, please contact the salon directly for requests about appointment, invoice, or service records they manage.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements. The latest version will be posted on this page with the updated date.
Contact Us
For privacy questions, account requests, or data-related concerns, contact Aurinzo at support@aurinzo.com.